Privacy Policy

1. Introduction

Botify CRM ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit botifycrm.com or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and business name when you fill out a form or contact us.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Communications: Records of communications between you and Botify CRM, including SMS messages sent through our platform.
• Payment Information: Billing details processed securely through our payment processor. We do not store full credit card numbers.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our CRM services
• Send transactional and promotional communications (with your consent)
• Respond to inquiries and provide customer support
• Process payments and manage billing
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. SMS Communications & Opt-In

By providing your phone number and checking the SMS consent box on our forms, you expressly consent to receive SMS text messages from Botify CRM, including:

• Follow-up messages regarding your inquiry or demo request
• Promotional offers and product updates (if opted in)
• Service notifications related to your account

5. TikTok Integration & Social Media Platforms

BotifyCRM integrates with third-party social media platforms including TikTok, Facebook, Instagram, and LinkedIn to enable content posting on your behalf. When you connect a social media account, you authorize BotifyCRM to:

• Publish content to that platform on your behalf as directed by you
• Store your access token securely to enable scheduled and on-demand posting
• Access your profile information required for authentication

We do not access, store, or share any social media data beyond what is strictly necessary to provide the publishing feature. You may disconnect any connected account at any time from the Social Planner Settings page.

TikTok: Our use of the TikTok API is limited to posting content you create within BotifyCRM. We do not collect TikTok user data for advertising, analytics, or any purpose other than content publishing. TikTok's Privacy Policy applies to data held by TikTok: tiktok.com/legal/privacy-policy

Meta (Facebook & Instagram): Our use of the Meta API is limited to posting content to Pages and accounts you authorize. Meta's Privacy Policy applies: facebook.com/privacy/policy

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Third parties that assist in operating our platform (e.g., Twilio for SMS, Supabase for data storage, Resend for email).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at admin@botifycrm.com.

8. Cookies

We use cookies and similar tracking technologies to improve your experience. You may disable cookies in your browser settings, though this may affect functionality.

9. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Data portability

10. Security

We implement industry-standard security measures including encrypted connections (HTTPS), row-level security, and role-based access controls to protect your information.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: